New York Medicaid NEMT rides with Agape Transportation

Call Agape at (718) 585-2222 with any questions about upcoming rides, requesting return rides, and post-ride support.
Call MAS to make a transportation request with Agape Transportation for the first time.

New York Medicaid NEMT rides with Agape Transportation

Call Agape at (718) 585-2222 with any questions about upcoming rides, requesting return rides, and post-ride support.
Call MAS to make a transportation request with Agape Transportation for the first time.

Transportation when you need it, Where you need it

Agape is the largest dedicated provider of Non-Emergency Medical Transportation (NEMT) with 24/7 service throughout New York City, Westchester, & Long Island.

No more waiting when a ride needs to be re-requested

If you lose contact with your driver, you can contact (718) 585-2222, and our staff will arrange for a new driver to arrive within 20 minutes in most places throughout the city.²

Here's how it works

1. Contact MAS (Medanswering.com) and select Agape Transportation (also known as Agape Luxury Corp) as your “Preferred Provider.”

2. Riders will receive a text message¹ and automated call with the expected time of arrival and driver information on the day of their ride.

Providers can also monitor rides for Medicaid patients going to and from their facilities with our unique private portal.
Connect with our team to learn more.

3. Riders can Use the link provided via text to activate your ride or Call (718) 585-2222 for assistance.

Be ready to go

Drivers will make every effort to arrive on time and assure you reach your appointment on time. Expect a confirmation call and a text from the driver so you know when to expect them.

Can’t find the driver?

Take a moment to look around you. The driver may be just across the street. Please be careful when crossing the road. If you need to confirm your pickup, feel free to give the driver a call. If you're having trouble locating the driver, don't hesitate to reach out directly or call (718) 585-2222 for assistance. We're here to ensure your journey is smooth and safe.

Check the ride, every time

    For your safety and peace of mind:
  • Look for the Agape sign in the vehicle's windows.
  • Ensure the driver's TLC ID is visible inside the vehicle.
  • Use the trip details text and tracking link to confirm the vehicle's identity.
  • Check that the vehicle's license plate starts with "T" (only applicable in New York City) .

Look around for belongings

Before departing, riders should make sure their vehicles are empty of all of their stuff. If an item is left behind, simply contact our office at (718) 585-2222 and our team will arrange to get it back to you promptly.

Schedule your ride through MAS with Agape today!

Frequently asked questions

For scheduling your first ride, please contact MAS and specify that you'd like to ride with Agape Transportation. If you have questions about upcoming rides, need to request a return ride when you're ready for pickup, or require support, please reach out to Agape Transportation at (718) 585-2222.

If you're arranging a ride that's not covered by Medicaid or Managed Long Term Care, Providers can utilize Agape Transportation via a private contract. Get in touch with our team to learn more.

How do riders request return rides? Riders can choose either of these options to request a return ride:

  • Use the link provided via text to activate your ride.
  • Call (718) 585-2222 for assistance.

Riders can choose either of these options to request a return ride:

  • Use the link provided via text to activate your ride.
  • Call (718) 585-2222 for assistance.
  • Yes! Agape is available throughout New York City, Westchester county, Long Island, and beyond; 24 hours a day, 365 days a year.

Providers can utilize Agape to request and pay for rides that are not covered by Medicaid. Contact our team to learn more about how Agape’s private accounts team can be of service.

¹Subject to the rider having a mobile device that is able to receive text messages.
²Faster pickup not guaranteed

Why NEMT?

Access to non-emergency medical transportation (NEMT) services can be a lifeline for many people, allowing them to access essential medical care that would otherwise be out of reach. Take, for instance, Rosa, a single mother of two who had been experiencing chest pain for a few weeks. Concerned about her health, she scheduled an appointment with her primary care physician, who recommended that she see a cardiologist. As someone who relies on public transportation, Rosa was worried about getting to the appointment, especially since the clinic was located across town. She had missed appointments in the past because of transportation issues and didn't want to risk missing this important appointment. A friend suggested she look into NEMT services, and though Rosa was hesitant at first, she decided to give it a try. When she scheduled a ride, she was pleasantly surprised when a courteous driver arrived at her door, ready to take her to the clinic. The driver made sure Rosa was comfortable during the ride and arrived on time to the appointment. After the appointment, the driver was there to take her back home. Thanks to NEMT services, Rosa was able to get the medical care she needed without having to worry about transportation. Access to NEMT services is especially important for those who live in urban areas and low-income communities, where transportation options can be limited. NEMT services offer a safe and reliable way for individuals to get to their medical appointments, regardless of their location or income. Drivers are licensed by the New York City Taxi & Limousine Commission (TLC) to transport patients safely and efficiently, and they arrive on time to pick up patients from their homes. In addition to being reliable, NEMT drivers are courteous and professional, treating patients with respect and compassion. During the ride, they make sure patients are comfortable and safe and are happy to accommodate any special needs or requests. It is worth noting that NEMT drivers are not familiar with the patient's medical needs as a way of respecting patient privacy in accordance with HIPAA guidelines. NEMT services are critical for promoting healthcare fairness and ensuring that everyone has the opportunity to get the medical care they need. By using NEMT services, patients like Rosa can get to their appointments safely and on time with a courteous driver while protecting their privacy.