I have been with this company for years now. It has been going down the drain in a matter of a year. Many new workers are rude and don't even say good morning. Many times they stay talking on their cell on private calls. I am always ready way before my pick up time. The other day a driver called me 4 times, I felt like I was being harassed. Very unprofessional to say the lease. Also, the text return option is not working. The owner needs to make sure that their drivers are trained properly and not have meetings where he tells them if they don't like it they can leave, this is Not good leadership. The good thing that I can say is that pick-up time is on point.Update:Agape drivers have gotten better. Pickup time is still on point.
Response from the owner: Greetings,We apologize for the interactions that may have led to this response. We are actively working towards training and maturing our team. The NYC transportation sector has not gone unaffected by world events; specifically when it comes to TLC Licensed drivers and office staffing. We're making every effort to provide the best possible service and have made great investments and great strides towards that in recent months. Its important to be aware that NYC taxi drivers are primarily Independent Contractors which means they preform services at their discretion and only receive compensation for each completed 'job.' The driver described above made every effort to provide the service and communicate with client as it would cause an even greater inconvenience if he/she only calls once and says the client is not avaible, prompting us to cancel the ride, only to need to reactivate it and send another vehicle once you call back. We're not sure where the idea of "The owner needs to make sure that their drivers are trained properly and not have meetings where he tells them if they don't like it they can leave, this is Not good leadership" but this is an inaccurate idea and not reflective of the way we communicate with drivers.We appreciate your continued use of our services and hope we can demonstrate the improvements we've been working on in the coming weeks.
